Understanding Account Freeze vs. Self-Exclusion at Polospin
When you need a break from gambling, Polospin offers two distinct tools: an account freeze and self-exclusion. While both temporarily block access, they serve different purposes and have different implications for your account and funds. This guide explains the exact steps, required documents, and consequences for each option.
How to Request an Account Freeze
An account freeze is a temporary measure, typically lasting 24 hours to 30 days. You can request it directly through the Polospin casino interface or by contacting customer support. Follow these steps:
- Log into your account and navigate to the Responsible Gambling or Account Settings section.
- Select Account Freeze and choose the duration (1, 7, 14, or 30 days).
- Confirm your identity – you may need to submit a valid photo ID and a recent utility bill (for verification).
- Submit the request. The freeze is usually applied within 1 hour.
- During the freeze, you cannot log in, deposit, or play. Withdrawals are also blocked.
Once the freeze period expires, your account automatically unlocks. If you want to unfreeze early, you must contact support – but expect a 24‑hour cooling-off period. polospin processes these requests quickly, especially if you have already verified your documents.
How to Enable Self-Exclusion
Self‑exclusion is a stronger, longer‑term ban, typically 6 months, 1 year, or permanent. It is meant for people who want to stop gambling entirely. At Polospin, the process is straightforward:
- Go to the same Responsible Gambling section.
- Select Self-Exclusion and pick the minimum duration (6 months).
- You must provide a written statement or complete an online form confirming the reason for self‑exclusion.
- Submit a copy of your government‑issued ID and proof of address (dated within 3 months).
- Once approved, your account is closed immediately – you cannot reverse the decision during the exclusion period.
A Polospin no deposit bonus or any pending Polospin bonus balances will be forfeited upon self‑exclusion. If you have active Polospin free spins or a Polospin promo code bonus, those are also voided. The casino deletes your payment details and blocks new registrations using your personal data.
Key Differences at a Glance
| Feature | Account Freeze | Self-Exclusion |
|---|---|---|
| Duration | 1–30 days | 6 months, 1 year, or permanent |
| Reversibility | Automatic unfreeze after expiry; early unfreeze with 24h wait | Irreversible during the chosen period |
| Effect on bonuses | Freeze paused – no loss of Polospin bonus if unfrozen later | All Polospin bonus, Polospin no deposit, Polospin free spins, and Polospin promo code balances are forfeited |
| Required documents | ID + utility bill (if not already verified) | ID + proof of address + written statement |
| Processing time | 1‑2 hours; up to 24 hours if additional documents needed | Immediate (after submitting documents) |
| Account recovery | Auto after freeze ends; support can speed up | Manual request after exclusion period – subject to approval and a 7‑day cooling‑off |
Which One Should You Choose?
If you only need a short break – for example, after a losing streak or to focus on work – an account freeze is sufficient. You can keep your Polospin casino account ready for when you return. But if you feel you have a gambling problem or want a long‑term stop, self‑exclusion is the safer route. Remember that self‑exclusion also removes you from all marketing emails and prevents you from using any Polospin bonus offers in the future.
For more detailed information about managing your account settings, visit polospin.eu.com and log into your responsible gambling dashboard.
Common Problems and Troubleshooting
Some users report delays in processing freezes when documents are missing. Always upload clear, legible scans. If you accidentally selected self‑exclusion but meant a freeze, contact support immediately – within the first hour a reversal may be possible. Also note that any pending withdrawals during a freeze are paused; they will be processed once the freeze lifts. Self‑excluded accounts cannot request withdrawals until the exclusion period ends.
If you receive a Polospin promo code after self‑exclusion, ignore it – redeeming it violates the terms and may reopen your account accidentally. Always double‑check before acting on any offer.
